Shipping Policy

Order Processing Timeframe

Processing Window: We process and prepare all orders for shipment within 2–3 business days of receipt (excluding weekends and holidays).
Additional Information: If we require extra documentation or clarification—such as proof of import/export compliance for international orders—we will contact you immediately. Any delay in your response may extend the processing time.

Domestic (U.S.) Shipments:
- Carriers: USPS or UPS, depending on service availability and cost-efficiency.
- Service Levels: Standard Ground, Expedited (2‑day), or Overnight (when available).
International Shipments:
- Carriers: Primarily USPS International and UPS Worldwide services.
- Service Levels vary by destination country; you may choose Economy, Standard, or Expedited at checkout.

Domestic Rates: Calculated at checkout based on package weight, dimensions, and service level.
International Rates: Calculated at checkout and may include additional handling fees, which may change between order and shipment. You will be notified if your shipping rate has changed

Customs Duties & Taxes: You are responsible for any import duties, taxes, or customs fees assessed by your country.
Documentation: We include a commercial invoice declaring the contents and value. If you require special invoices (e.g., for commercial resellers), please notify us before shipping.
Import/Export Restrictions: Shipments to certain regions may incur delays or compliance checks. If your country imposes restrictions on mineral or crystal imports, your order may be held for additional inspection.

While we strive for timely delivery, external factors may delay shipments:
Weather Events: Heavy snow, hurricanes, or other severe conditions (e.g., snowstorms around Mt. Shasta).
Power Outages: Temporary Wix or carrier facility disruptions.
Regulatory Holds: Import/export compliance reviews.
Carrier Delays: Backlogs or strikes impacting USPS or UPS.
In such cases, we will notify you as soon as we become aware.

Tracking Number: Provided via email once your order ships.
Delivery Confirmation: Carriers may require a signature for high‑value shipments.
Missed Deliveries: If you miss a delivery attempt, follow the carrier’s instructions for redelivery or pick‑up.

Before Shipment: Contact us immediately to correct errors.
After Shipment:
- If the carrier returns the package due to an invalid or undeliverable address, you will be responsible for additional shipping charges upon reshipment.
If you abandon the package, no refund on shipping costs.

Report Promptly: Email hello@andaramagic.com within 7 days of the estimated delivery date.
Claims Process: We will coordinate with the carrier to file a claim and, upon validation, either resend the items or issue a refund.